Sharing information within your organization is crucial for innovation. Current technology offers many tools to facilitate this communication. Bill Ives submitted an interesting article regarding the successful implementation of wikis at Océ to share information and improve processes.
Wikis are a suitable tool for collecting information on current practices and making the information accessible. More structure is required, however, to fully integrate this information into company policy. Specifically, there needs to be a formal process in place to ensure that the information being disseminated is in accordance with company objectives.
For more detail regarding the benefits of KM Executive Documents vs. a wiki refer to the article Why Not a Wiki?
