In his most recent commentary about a presentation by Patrick Lencioni, Jack Vinson identifies avoidance of accountability as one of Lencioni's 5 dysfunctions of a team. I find that accountability is one of those frequently used business buzz words that can have many different meanings depending on the context.
Accountability is the cornerstone of Km Executive and can be explained by a three-fold definition. Primarily, employees in any organization must abide by company policies and regulations first and foremost. Second, employees must be accountable for the results they are expected to achieve. This includes accomplishing the results within the required schedule and budget constraints. Third, the results must be achieved in the systematic manner defined by the company so that the process fits into the larger, company-wide picture.
Quantifying accountability on all three levels is the most difficult task that companies face because it requires a simultaneous view of many pieces of disparate information. Most often this data is difficult to collect and is only relevant from a backward viewpoint. A manager must have distinct parameters defined for successful outcomes and then be able to analyze the unsuccessful outcomes and determine where the process failed.
Km Executive provides the tools for this analysis. We will discuss how these tools can be applied in future articles.
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