My first introduction to the term Process Leadership came from Victor Newman in his article Introducing Process Leadership: The First Leadership Discipline . This is the most concise explanation I have discovered that explains the importance of creating a systematized approach to business.
Communicating system information is likely the most obvious key success factor for an effective process leader. However, the process used to create and document the systems and keep them relevant and fresh in your business culture is also critical for any long term success.
A company may have excellent systems and be directed by an effective process leader, but if it all centers around 'hands-on' training success will be limited. If implementing systems relies ONLY on person to person interaction the growth and improvement of your company will be limited by the number of people that are qualified to disseminate information and the amount of time those people have to train others.
Systems must seamlessly integrate into daily activities and the company culture and allow immediate feedback/response from the system operators.
KM Executive has provided a solution by creating a set of tools that collect and distribute critical operational information. These tools work within a framework built around company operational documents. Users enter time, communicate with other team members, and manage projects and tasks - essentially documenting all daily activities - with operational documents guiding how activities are performed. By reviewing critical data related to a particular guided process the effectiveness of the process can be evaluated and the system revised to accomplish the intended results.
Km Executive is a vital tool for process leaders.
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